{"id":2,"date":"2020-03-11T07:30:36","date_gmt":"2020-03-10T23:30:36","guid":{"rendered":"http:\/\/www.mitsudell.com\/msds\/?page_id=2"},"modified":"2020-10-22T15:39:00","modified_gmt":"2020-10-22T07:39:00","slug":"our-services","status":"publish","type":"page","link":"https:\/\/www.mitsudell.com\/msds\/our-services\/","title":{"rendered":"Our Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; video_bg=&#8221;yes&#8221; video_bg_url=&#8221;&#8221; css=&#8221;.vc_custom_1594023355404{margin-bottom: 25px !important;}&#8221;][vc_column]<div class='gambit_video_row' data-opacity='100' style='display: none'><video class=\"gambit_video_self_hosted\" autoPlay loop muted playsinline=\"true\" style=\"visibility: hidden\"><source src=\"\" type=\"video\/webm\"><source src=\"https:\/\/www.mitsudell.com\/msds\/wp-content\/uploads\/2020\/10\/mitsudell-background.mp4\" type=\"video\/mp4\"><\/video><\/div>[vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<h1 style=\"text-align: center;\"><strong>Mitsudell Solutions Service &amp; Support<\/strong><\/h1>\r\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;341&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796095189{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #061f51;\"><strong>On Site Calibration<\/strong><\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\">Yearly Calibration ensure the equipment is operating at its highest level of performance.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Our Technicians will help protect your equipment investment and control repair costs.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Calibration maintenance includes testing, measurement, adjustment and suggested part replacement specially to prevent down-time from occurring.<\/span><\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1590144430996{margin-top: -30px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;363&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796427525{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #061f51;\"><strong>Corrective Maintenance<\/strong><\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\">We provides professional and efficient service administered by our trained technicians.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">We strive to restore your equipment to its operational condition as efficiently as possible to cut costs that may accrue during equipment down-time.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Maintenance is performed by our trained technicians to identify, isolate and resolve issues through on-site visits, depot repair or phone support.<\/span><\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1590144480049{margin-top: -30px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;374&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796606044{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"color: #061f51; font-size: 18pt;\"><strong>Installation<\/strong><\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\">All installations completed by fully-trained technicians.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Our Technicians are on-site for the installation process to ensure your Dynisco equipment is installed and set up properly.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Basic training provided on your new Dynisco equipment by our service technicians.<\/span><\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1590144498213{margin-top: -30px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;375&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796663277{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #061f51;\"><strong>Depot Repair &amp; Calibration<\/strong><\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\">Let our highly trained team of technicians diagnose and repair your Dynisco equipment.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Reduce your on-site service costs without sacrificing Dynisco technical expertise.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Lower equipment maintenance costs without sacrificing quality through our depot-based repair services.<\/span><\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1590144461707{margin-top: -30px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;373&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796534813{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #061f51;\"><strong>Warranty<\/strong><\/span><\/p>\r\n<ul>\r\n<li><span style=\"font-size: 12pt;\">No charge to customer.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">May be on site or depot repair.<\/span><\/li>\r\n<li><span style=\"font-size: 12pt;\">Any parts replaced will be returned to Dynisco for evaluation and determination for warranty.<\/span><\/li>\r\n<\/ul>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<h1><strong>The Mitsudell Difference<\/strong><\/h1>\r\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #ff0000;\"><strong>What Is Inspection?<\/strong><\/span><\/p>\r\n<p><span style=\"font-size: 12pt;\">Inspection is the checking of machine accuracy using specific reference instrument and does not include accuracy adjustment service.<\/span><\/p>\r\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"font-size: 18pt; color: #ff0000;\"><strong>What Is Calibration?<\/strong><\/span><\/p>\r\n<p><span style=\"font-size: 12pt;\">Calibration is the verification of machine accuracy by certified individual or business entity with calibrated reference instruments<\/span><\/p>\r\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<p><span style=\"color: #ff0000; font-size: 18pt;\"><strong>What Is The Difference Between Calibration by Mitsudell and third party?<\/strong><\/span><\/p>\r\n<p><span style=\"font-size: 12pt;\">Third party is only able to assess machine accuracy but unable to adjust and make it better. On the other hand, Mitsudell can provide accuracy adjustment and maintenance service during calibration. We can maintain your equipment in optimum state or even recover from bad condition.<\/span><\/p>\r\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_gallery type=&#8221;nivo&#8221; interval=&#8221;3&#8243; images=&#8221;393,380&#8243; img_size=&#8221;347&#215;347&#8243; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<h1>Service Contract Offering<\/h1>\r\n<p>&nbsp;<\/p>\r\n<p><span style=\"font-size: 12pt;\">Under our service contract agreement offerings, an authorized service technicians perform the calibrations and maintenance needed to keep your Dynisco polymer test equipment running at peak performance. The service contracts also provide important Calibration certificates verifying the unit&#8217;s compliance to the applicable ASTM or ISO standard<\/span><\/p>\r\n<p>[\/vc_column_text][vc_single_image image=&#8221;409&#8243; img_size=&#8221;full&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<h1 style=\"text-align: center;\">Value Of Service Contract<\/h1>\r\n<p>[\/vc_column_text][vc_single_image image=&#8221;411&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\r\n<h1><strong>Service Contract Type<\/strong><\/h1>\r\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1590144208870{background-color: rgba(255,255,255,0.51) !important;*background-color: rgb(255,255,255) !important;}&#8221;]<\/p>\r\n<table style=\"width: 100%; border-collapse: collapse; border-style: solid; border-color: #000000; background-color: #ffffff;\" border=\"2\">\r\n<tbody>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px;\">\u00a0<\/td>\r\n<td style=\"width: 25.0001%; text-align: center; height: 25px;\"><span style=\"color: #061f51; font-size: 14pt;\"><strong>Without Contract<\/strong><\/span><\/td>\r\n<td style=\"width: 22.491%; text-align: center; height: 25px;\"><span style=\"color: #061f51; font-size: 14pt;\"><strong>Premier<\/strong><\/span><\/td>\r\n<td style=\"width: 25%; text-align: center; height: 25px;\"><span style=\"color: #061f51; font-size: 14pt;\"><strong>Golden<\/strong><\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 50px;\">\r\n<td style=\"width: 27.5089%; height: 50px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Calibration<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; text-align: center; height: 50px;\"><span style=\"color: #061f51; font-size: 12pt;\">Charges Applies \/ Job<\/span><\/td>\r\n<td style=\"width: 22.491%; text-align: center; height: 50px;\"><span style=\"color: #061f51; font-size: 12pt;\">Once A Year<\/span><\/td>\r\n<td style=\"width: 25%; text-align: center; height: 50px;\"><span style=\"color: #061f51; font-size: 12pt;\">Once A Year<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">PM<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Charges Applies \/ Job<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Twice A Year<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Twice A Year<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Engineering Charges (On-Site Visit)<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Charges Applies \/ Job<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Charges Applies \/ Job<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Unlimited<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Spare Part Discount<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">No<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">10%<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">10%<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Mitsudell Priority Service<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">No<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Yes<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Yes<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Respond Time (On-Site Visit)<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Subject to Technician&#8217;s Schedule Availability<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">48 Hours Within Malaysia<\/span><br \/><span style=\"color: #061f51; font-size: 12pt;\">72 Hours Out From Malaysia<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">48 Hours Within Malaysia<\/span><br \/><span style=\"color: #061f51; font-size: 12pt;\">72 Hours Out From Malaysia<\/span><\/td>\r\n<\/tr>\r\n<tr style=\"height: 25px;\">\r\n<td style=\"width: 27.5089%; height: 25px; text-align: center;\"><span style=\"font-size: 12pt;\"><strong><span style=\"color: #061f51;\">Calls &amp; Phone Support<\/span><\/strong><\/span><\/td>\r\n<td style=\"width: 25.0001%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Unlimited<\/span><\/td>\r\n<td style=\"width: 22.491%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Unlimited<\/span><\/td>\r\n<td style=\"width: 25%; height: 25px; text-align: center;\"><span style=\"color: #061f51; font-size: 12pt;\">Unlimited<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; video_bg=&#8221;yes&#8221; video_bg_url=&#8221;&#8221; css=&#8221;.vc_custom_1594023355404{margin-bottom: 25px !important;}&#8221;][vc_column][vc_column_text css_animation=&#8221;fadeInUp&#8221;] Mitsudell Solutions Service &amp; Support [\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;341&#8243; img_size=&#8221;150&#215;150&#8243; alignment=&#8221;right&#8221; css_animation=&#8221;fadeInUp&#8221; css=&#8221;.vc_custom_1589796095189{padding-bottom: 5px !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;] On Site<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/pages\/2","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/comments?post=2"}],"version-history":[{"count":78,"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/pages\/2\/revisions"}],"predecessor-version":[{"id":2596,"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/pages\/2\/revisions\/2596"}],"wp:attachment":[{"href":"https:\/\/www.mitsudell.com\/msds\/wp-json\/wp\/v2\/media?parent=2"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}